Keel Toys Keeleco Puppy Love Cavapoo Bag Charm

USA Delivery

Standard delivery to the USA is charged at a rates shown below.

Extremely rarely, in the event of unusually heavy or oversized orders, these shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order.

Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.

Import Taxes, Duties and Fees (For orders placed on or after 28th August 2025)

The price you pay on our website is inclusive of shipping fees and import duties. Please note we do not charge VAT on your order.

Import Taxes, Duties and Fees (For orders placed before 28th August 2025)

Orders to the USA maybe subject to VAT or duties. This policy can sometimes vary from state to state, dependent on the local rate of tax as well as product to product depending on what it is and where the product was produced. Duties which may be levied on certain goods may also include an admin fee from the delivery company collecting these fees on behalf of the government in question. All prices shown on the website exclude UK sales tax. By placing an order on our site, you are agreeing to accept liability for any such charges as described above, which may be levied upon delivery. If your order qualifies for any of these charges, they will usually be invoiced directly by the delivery company delivering your parcel. For example, if your delivery is being made by FedEx, FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. If Standard Tracked Delivery is chosen, a notification of fees may come via United States Parcel Service. In our experience, the implementation of additional fees and charges on deliveries is somewhat haphazard and varies from order to order so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned.
Please note we do not charge VAT on your order.

Refusal of or Undelivered Parcels

If a parcel is returned to us for any of the following reasons: the recipient’s refusal to pay import taxes, duties or charges (For orders placed before 28th August 2025); the inability to deliver a parcel due to inputting an incorrect address at checkout; or where the customer is not available or refuses delivery; (except where the goods are damaged or faulty) the customer will be responsible for the return of the goods to us and we reserve the right to deduct the cost of both the outgoing and return shipping as well as any admin fees that we may have been charged by the delivery company from any refund we offer.

Return & Refund Policy

If you would like to return an unwanted or damaged item back to us please inform our customer service team at [email protected] or +441494 790424 within 14 days of receiving the goods. 

Depending on the reason, you may be asked to send the item back to us. 

Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund once we have received the goods and confirmed they are in a re-saleable condition.

In order to process your return please include the following information:

- Your order number 
- If you need a replacement or refund
- The reason for the return
- If the item is faulty please include exactly where the fault is on the item 

All returns are processed within five working days of them being received and we will send you an email when we have processed your return and inform you of any refunds that have been processed. Please allow 1-5 working days for refunds to be processed back into your account. For full details please see our Return and Refund Policy

For more information, please go to our Terms and Conditions page